Privacy Policy

  1. Introduction

    1. Welcome to the Tap2Own website and/or platform run by HOMTEC SOLUTIONS SDN BHD (Company No. 202301010864 (1504785-H)) and its affiliates (hereinafter individually and collectively referred to as "Tap2Own ", "we", "us" or "our"). Tap2Own takes its responsibilities under applicable privacy laws including the Personal Data Protection Act 2010 and other applicable data protection or privacy laws and regulations (hereinafter referred to as the "Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all subscribers of our Tap2Own website and/or platform (hereinafter referred to as the "Site"). For the purpose of this Privacy Policy, we shall refer to the Site and the services we provide as described in our Site collectively as the “Services”.

    2. We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy (hereinafter referred to as the “Privacy Policy”) is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or what personal data we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data. Please read this Privacy Policy carefully. If you have any questions regarding this information or our privacy practices, please see Clause 17 of this Privacy Policy.

    3. “Personal data” means any personal data or information that has been provided to Tap2Own or made available to us, it shall be deemed that Tap2Own has been given consent to collect, record, hold, use, disclose, store and process the customer’s personal data which is in the possession, control and management of the authorised entity governing the operation and management of the premises, e.g. name, identity card or passport number, address, email address, contact number, copies and details of identification documents, contact details, bank account number, employment history, credit and references check, marital status, health status, commission or alleged commission of offence, personal financial and social security detail that relates directly or indirectly to an individual to the extent that the individual can be identified or is identifiable from such information

    4. By using the Services, registering for an account with us, visiting our Site, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE REFRAIN FROM USING OUR SERVICES OR ACCESSING OUR WEBSITE.
      In line with Tap2Own’s commitment to enhance your experience on our platform and fostering mutually beneficial relationships with our business partners, we have outlined additional purposes for which your Personal Data may be collected, used, and shared, as detailed below:

    5. By agreeing to this Privacy Policy, you explicitly consent to Tap2Own collecting, using, and disclosing your personal data for the following purposes:

      Marketing and promotional activities: This includes sending you advertisements, marketing communications, and promotional materials related to our services and products. Collaborative marketing initiatives: We may share your personal data with selected brand partners whose products or services are available on our platform. This enables them to provide you with relevant information and updates, while ensuring that your data is handled in compliance with applicable Privacy Laws and safeguards. Personalization and analysis: Using your personal data to analyse your preferences and enhance your experience on our platform.

      If you do not consent to the use of your data for these purposes, you may withdraw your consent at any time by contacting us as described in Clause 17 of this Privacy Policy. However, please note that withdrawing consent may affect your ability to use some or all of the Services provided on the Site.

      We reserve the right to amend or update this Privacy Policy at our sole discretion and at any time. Any changes or updates will be reflected in the revised version of the Privacy Policy, which will be published on our Site. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting and managing your personal data.

  2. Privacy Policy

    1. We will/may collect personal data about you:

      1. when you register and/or use our Services or Site, or open an account with us;

      2. when you submit any form, including but not limited to, application forms or other forms relating to any of our products and services, whether online or by way of a physical form;

      3. when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our products and services;

      4. when you interact with us, such as via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails;

      5. when you use our electronic services or interact with us via our application or use services on our Site. This includes, without limitation, through cookies which we may deploy when you interact with our Site;

      6. when you carry out transactions through our Services;

      7. when you provide us with feedback or complaints;

      8. when you register for a contest; and/or

      9. when you submit your personal data to us for whatsoever reason.

      The above (i) to (ix) does not purport to be exhaustive and sets out some common instances of when personal data about you may be collected.

    2. When you visit, use, or interact with our Site, we may collect certain information by automated or passive means using a variety of technologies, which technologies may be downloaded to your device and may set or modify settings on your device. The information we collect may include, without limitation, your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring website (if any), and the pages you visit on our website and mobile applications and the times of visit. We may collect, use, disclose and/or process this information only for the Purposes (as hereinafter defined under Clause 9 of this Privacy Policy).

    3. Our Site (i.e. mobile applications) may collect precise information about the location of your mobile device using technologies such as GPS, Wi-Fi, etc. We collect, use, disclose and/or process this information for one or more purposes including, without limitation, location-based services that you request or to deliver relevant content to you based on your location or to allow you to share your location to other subscribers as part of the Services under our mobile applications. For most mobile devices, you are able to withdraw your permission for us to acquire this information on your location through your device settings. If you have questions about how to disable your mobile device's location services, please contact your mobile device service provider or the device manufacturer.

  3. What Personal Data Will Tap2Own Collect?

    1. In order to enable us to deal with your inquiries and/or to generally provide you with our Services, we may need to and/or may be required to collect, record, hold, store, use and/or disclose your personal data, which includes any data which relates directly or indirectly to you and/or your transactions with us. This data includes, but is not limited to:

      1. personal information typically collected on application forms, which include but not limited to, your name, address details, date of birth, telephone number, mobile phone number, email addresses;

      2. personal information such as your profile picture, photos or avatar, gender, age, ethnicity, marital status, educational level, occupation, salary range, interests, hobbies, precise location-based information and any other information you directly give us through our Site;

      3. personal information that pertains to you obtained indirectly through other sources (if any), in respect of which you have given your consent to them disclosing information relating to you and/or where they are not otherwise restricted including but not limited to information about the products and services you have purchased through our Site;

      4. personal information including your particulars, images and biometrics to establish your identity and background;

      5. personal information that you provide when you apply for any of our products and services, including your views or opinions made known to us via feedback or surveys;

      6. information about your risk profile, financial standing and/or business interests and assets;

      7. information which we may collect from written communication when you provide us with complaints or issue of inconveniences while using our Services and we may use it for the purposes of communicating with you and to efficiently manage your requests and to resolve any other issues you may face;

      8. information such as language, postcode, area code, unique device identifier, location and the time zone where the Services are used;

      9. information regarding customer activities on our websites and on our other products and services, which are aggregated and used to help us provide more useful information to our customers and to understand which parts of our websites, products and services are of most interest;

      10. information relating to your activities, habits, preferences and interests arising from your use of products and services on our Site, our partners or vendors; and/or

      11. other electronic data or information relating to you such as IP addresses, cookies, activity logs, online identifiers and location data through your usage of our Services.

    2. If you do not want us to collect the aforementioned information or personal data, you may opt out at any time by notifying our Data Compliance Officer in writing about it. Further information on opting out can be found in Clause 15 of this Privacy Policy, however, that opting out of us collecting your personal data or withdrawing your consent for us to collect, use or process your personal data may affect your use of the Services (e.g. opting out of the collection of location information will cause its location-based features to be disabled).

  4. Setting Up Aa Account

    1. In order to use certain functionalities of the Services, you will have to create a subscriber account (“Account”) which requires you to submit certain personal data.

    2. When you register and create an Account, we require you to provide us with your name and email address as well as a subscriber identification that you select (hereinafter referred to as the “subscriber ID”). We will also ask for certain information about yourself such as your telephone number, email address, shipping address, photo identification, bank account details, age, date of birth, gender, and interests. By submitting the requested documents, you acknowledge and consent to our collection, use, and processing of your information for verification purposes.

    3. Upon activating an Account, you will select a subscriber ID and password. Your subscriber ID and password will be used so you can securely access and maintain your Account.

    4. In accessing and utilizing the Services on the Site, you shall:

      1. ensure that all the details, information and/or documents submitted are true, accurate and not misleading;

      2. use your Account for its intended use only;

      3. use the Services in good faith and comply with this Privacy Policy and all applicable laws of Malaysia relating to the Services, (including but not limited to Bank Negara Malaysia (BNM)’s Rules and Regulations/Guidelines, Communication and Multimedia Act 1998, the Financial Services Act 2013, Unclaimed Money’s Act 1965, AMLATFPUAA), and all subsidiary legislations, rules and regulations, notices, instructions or directives issued thereunder by the government, relevant authorities and regulatory agencies, and/or any notices, instructions, directives or guidelines given by us in connection with the Services which may be amended from time to time; and

      4. take all reasonable steps to prevent the fraudulent, improper or illegal use of the Account and/or Services. You shall, if instructed by us, lodge a police report on the same and give us a certified true copy of such report.

    5. You Shall Not:-

      1. share your login credentials with third party;

      2. use the Services for any purpose which is against public interest, public order or national harmony or for any unlawful purposes including but not limited to vice, gambling or other criminal purposes whatsoever or transmitting any content which is offensive on moral, religious, communal or political grounds, or is abusive, defamatory or of an indecent, obscene or menacing character or in any other manner which may result in complaints, claims, disputes, penalties or liabilities to Tap2Own; and

      3. hack into, access, tamper, breach or circumvent any authentication or security of any host, network or account of Tap2Own or its provider’s computer systems or interfere with service to any user, host or network, including, without limitation, sending a virus.

    6. You acknowledge that the Services are, and shall remain, at all times, the property of Tap2Own and you shall:-

      1. exercise all due care and diligence in the use and maintenance of the Account and Services; and

      2. not tamper or allow anyone to tamper with the Account and/or the Services in any way.

  5. Viewing Web Pages

    1. As with most websites, your computer sends information which may include personal data about you that gets logged by a web server when you browse our Site. This typically includes without limitation your computer's IP address, operating system, browser name/version, the referring web page, requested page, date/time, and sometimes a "cookie" (which can be disabled using your browser preferences) to help the Site remember your last visit.

    2. If you are logged in, this information is associated with your personal account. The information is also included in anonymous statistics to allow us to understand how visitors use our Site.

  6. Cookies

    1. We may from time to time implement "cookies" or other features to allow us or third parties to collect or share information that will help us improve our Site and the Services we offer or help us offer new services and features.

    2. “Cookies” are identifiers we transfer to your computer or mobile device that allow us to recognize your computer or device and tell us how and when the Services or website are used or visited, by how many people and to track movements within our website (hereinafter referred to as “Cookies” or “cookies”). We may link cookies information to personal data.

    3. Cookies also link to information regarding what items you have selected for purchase and pages you have viewed (e.g. keeping track of your shopping cart, deliver content specific to your interest and to monitor website usage).

    4. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of our Site or the Services.

  7. VIEWING, DOWNLOADING CONTENT AND ADVERTISING

    As with browsing web pages, when you watch content and advertising and access other software on our Site or through the Services, most of the same information is sent to us (including, without limitation, IP address, operating system, etc.); but, instead of page views, your computer sends us information on the content, advertisement viewed and/or software installed by the Services and the website and time.

  8. Surveys

    From time-to-time, we may request information from subscribers via surveys. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose your information to us. Information requested may include, without limitation, contact information (such as your email address), and demographic information (such as interests or age level). Survey information will be used for the purposes of monitoring or improving the use and satisfaction of the Services and will not be transferred to third parties, other than our contractors who help us to administer or act upon the survey.

  9. HOW DO WE USE THE INFORMATION YOU PROVIDE US?

    1. We may use your personal data for one or more of the following purposes:

      1. to establish your identity and background;

      2. to assess and process your application(s)/request(s) for our Services;

      3. to enable us to consider whether to provide or continue to provide to you any of our Services;

      4. to manage and maintain your account(s) with us;

      5. to better manage your relationship with us;

      6. to provide you with information on our and third party products, services and offers which may be of interest to you;

      7. to improve our Services and to develop new products and/or services;

      8. to notify you about benefits and changes to the features of products and/or services and/or update you on any changes to our terms and conditions and policies;

      9. to administer offers, competitions, campaigns and promotions;

      10. to respond to your enquiries, requests and complaints and to generally resolve disputes;

      11. to update, consolidate and improve the accuracy of our records;

      12. to produce data, reports and statistics which have been anonymised or aggregated in a manner that does not identify you as an individual;

      13. to conduct research for analytical purposes including but not limited to data mining and analysis of your transactions with us;

      14. to meet the disclosure requirements of any law binding on us;

      15. for audit, compliance and risk management purposes;

      16. to protect or enforce our rights under your agreement with us, including to recover any debt owing to us;

      17. to conduct anti-money laundering checks;

      18. for crime detection, prevention and prosecution; and/or

      19. for any other purpose that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.

      (collectively referred to as “Purposes”)

      We will ask for your consent before using your personal data for a purpose other than those that are set out in this Privacy Policy

    2. You acknowledge, consent and agree that Tap2Own may access, preserve and disclose your account information and content if required to do so by law or pursuant to an order of a court or by any governmental or regulatory authority having jurisdiction over Tap2Own or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (i) comply with legal process; (ii) comply with a request from any governmental or regulatory authority having jurisdiction over Tap2Own; (iii) enforce this Privacy Policy; (iv) respond to any threatened or actual claims asserted against Tap2Own or other claim that any content violates the rights of third parties; (v) respond to your requests for customer service; or (vi) protect the rights, property or personal safety of Tap2Own, its subscribers and/or the public.

  10. Does Tap2Own Disclose The Information It Collects From Its Visitors To Outside Parties?

    1. In conducting our business, we will/may need to disclose your personal data to our third party service providers, agents and/or our affiliates or related corporations, and/or other third parties, whether sited in Malaysia or outside of Malaysia, for one or more of the above-stated Purposes. Such third party service providers, agents and/or affiliates or related corporations and/or other third parties would be processing your personal data either on our behalf or otherwise, for one or more of the above-stated Purposes. Such third parties include, without limitation:

      1. our subsidiaries, affiliates and related corporations;

      2. companies and/or organisations that act as our agents and/or professional advisers;

      3. companies and/or organisations to whom we have outsourced the performance of operational functions to assist us in processing, administering and/or otherwise fulfilling transactions that you have requested for;

      4. companies and/or organisations to whom we have outsourced the performance of operational functions to assist us in providing value added services that you have requested for;

      5. your advisers (including but not limited to accountants, auditors, lawyers, financial advisers or other professional advisers) where authorised by you;

      6. any person notified by you as authorised to give instructions or to use the account(s)/facility(ies) or products and/or services on your behalf;

      7. the police or any public officer conducting an investigation in connection with any offence including suspected offences;

      8. any court, tribunal or authority, whether governmental or quasi-governmental with jurisdiction over us;

      9. any person, authorities or regulators to whom we are permitted or required to disclose to under the laws of any country;

      10. any person connected to the enforcement or preservation of any of our rights under your agreement(s) with us,

      subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to us, for any of the purposes set out above.

    2. Additionally, our merchants and strategic partners may contact you about products, services and offers, which we believe may be of interest to you or benefit you. Notwithstanding the foregoing, we will only disclose your personal data (excluding data relating to your affairs or account) to our merchants and strategic partners for such purpose where your express prior consent has been obtained.

    3. We will otherwise treat your personal data as private and confidential and apart from the parties stated above, we will not disclose your data to any other party except:

      1. where you have given permission;

      2. where we are required or permitted to do so by law;

      3. where required or authorised by any order of court;

      4. where we may transfer rights and obligations under your agreement(s) with us; and/or

      5. where we are required to meet our obligations to any relevant regulatory authority.

  11. Security Of Your Personal Data

    Information is our asset and therefore we place great importance on ensuring the security of your personal data. We regularly review and implement up-to-date technical and organisational security measures when processing your personal data. Our employees are trained to handle the personal data securely and with utmost respect, failing which they may be subject to disciplinary action.

  12. How Does Tap2Own Protect And Retain Subscriber Information?

    1. We implement a variety of security measures and strive to ensure the security of your personal data on our systems. Subscriber’s personal data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems. However, there can inevitably be no guarantee of absolute security.

    2. We will retain personal data in accordance with the Privacy Laws and/or other applicable laws. That is, we will destroy or anonymize your personal data as soon as it is reasonable to assume that: (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; and (ii) retention is no longer necessary for any legal or business purposes.

    3. If you cease using our Site, or your permission to use our Site and/or the Services is terminated or withdrawn, we may continue storing, using and/or disclosing your personal data in accordance with this Privacy Policy and our obligations under the Privacy Laws. Subject to applicable law, we may securely dispose of your personal data without prior notice to you.

  13. Incomplete Personal Data Provided By You

    Where indicated, it is obligatory to provide your personal data to us to enable us to process your application for our Services. Should you decline to provide such obligatory personal data, we may not be able to process your application/request or provide you with our products and/or services.

  14. Your Rights To Access And Correct Your Personal Data

    1. We can assist you to access and correct your personal data held by us. Where you wish to have access to your personal data in our possession, or where you are of the opinion that such personal data held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to our data compliance officer via email at cs@homtec.asia.

    2. We will use reasonable efforts to comply with your request to access or correct your personal data within twenty (21) days and the relevant processing fee (if any), subject to our right to rely on any statutory exemptions and/or exceptions. Please note that we may have to withhold access to your personal data in certain situations, for example when we are unable to confirm your identity or where the data requested for is of a confidential commercial nature or in the event we receive repeated requests for the same data. Nevertheless, we will notify you of the reasons for not being able to accede to your request. Please also note that we may exercise our discretion in allowing the corrections requested and/or may require further documentary evidence of the new data to avoid fraud and inaccuracy.

  15. Exercising Choices Over The Disclosure, Retention And Use Of Your Personal Data

    1. Subject always to our contractual rights and obligations under relevant laws and regulations, you may exercise your choice in respect of the disclosure, retention and use of your personal data. Should you wish to do so, kindly contact us at the contact details provided below.
    2. Notwithstanding anything to the contrary, you may at any time withdraw your consent to us processing any personal data of yours or to any part or portion of the same by sending to us at the address set out below a written notice of withdrawal and within the period prescribed under this Privacy Policy. We shall take all necessary measures to give effect to your withdrawal of consent, to the extent that such withdrawal does not conflict with any of our other legal obligations.
    3. If you do not wish to have your personal data shared with any other party, or if you do not wish to be solicited for products or services offered by us or any other parties including third parties, kindly inform us in writing at the communication information as given below.
    4. You shall, upon written request, be granted access to all personal data held or stored or processed by us. To avoid confusion, “access” for the purposes of this provision shall mean notification of such personal data of yours that is processed by or on behalf of us and to have a copy of such personal data communicated or conveyed to you in an intelligible form of our choosing.
    5. We will try to respond to all requests within five (5) business days. Occasionally it could take us longer than a month if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated.

  16. Revisions To Privacy Policy

    This Privacy Policy may be revised from time to time. Notice of any such revision will be given on our website and/or by such other means of communication deemed suitable by us.

  17. Contacting Us About Your Privacy And How We Handle Your Personal Data

    1. Should you have any query in relation to this Privacy Policy or how we handle your personal data, kindly contact our data compliance officer at:

      Email :
      cs@homtec.asia

    2. We have appointed a voluntary data compliance officer for our company. If you have any privacy questions or concerns, you may reach out to our data compliance officer using the following contact details.

      Attn :
      Data Compliance Officer
      Address :
      No. C-02-01 (2nd Floor),
      Sunway Nexis,
      Jalan PJU 5/1 Kota Damansara,
      47810, Petaling Jaya, Selangor
      Email :
      cs@homtec.asia
      Telephone :
      +6016-7082113 / +6014-8322113

  18. Acknowledgement And Consent

    By using our Site, Services, or by otherwise giving us your personal information you are accepting the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our websites or applications or give us any of your personal information.

    You further confirm that all personal data that you have provided are all true, up-to-date and accurate and you hereby authorize and consent to your personal data being processed by Tap2Own where required, disclosed to Tap2Own for the purposes of Tap2Own providing the Services to you.

    * This Privacy Policy is updated as at 20 May 2025.